Delivery & returns

Delivery & returns

For any order from Belgium, delivery will be done within 1-3 working days. For return, don’t worry, you have 14 days to change your mind (excluding sales and promotions). Aroz delivers also all over the world. Hereunder you will discover the different fees by zone so you can order without hassle.

The Aroz team will do its best to send your order without delay. Unfortunately we depend on Bpost and DHL. So if you have any problems or delay, don’t hesitate and write us here. We will reply as soon as possible.

Delivery for Belgium

There are 4 ways of delivery :

  • Lulu Home Interior (101, rue du Page, 1050 Ixelles) delivery within 24h (Monday till Friday)
  • Bijouterie Zora (Chaussée de Bruxelles 165, Passage Wellington 49, 1410 Waterloo) delivery within 48h-72h
  • Secured delivery by DHL Express, fee 7,50 € (1-3 working days), free delivery as from 100 € purchase.
  • Secured delivery by Bepost in Pick-up Point, fee 5€ (1-3 working days)

Delivery abroad

Price per zone :

  • Zone 1 : 10 € : Germany, France, Luxembourg, the Netherlands. Free delivery as from 100 € purchase.
  • Zone 2 : 15 € : United Kingdom, Danmark, Austria, Hungary, Italy, Spain, Poland, United States of America*
  • Zone 3* : 20 € : Sweden, Finland, Portugal, Greece, Ireland, Czech Republic, Switzerland, Turkeye, Australia
  • Zone 4* : 25 € : Norway, Canada, Bulgary, Cyprus, Vatican City, Estonia, Northern Ireland, Latvia, Lithuania, Madeira (island), Malta, Monaco, Roumania, San Marino, Slovakaia, Albania, Andorra, Belorussia, Bosnia-Herzegovina, the Canary Island, Ceuta, Croatia, the Faroe Islands, Gibraltar, Guersnesey, Iceland, Jersey, Liechtenstein, Macedonia, the Isle of Man, Mellila, Mexico, Moldavia, Montenegro, Svalbard and Jan Mayen Islands, Ukraine.
  • Zone 5* : 30 € : South Africa, Brazil, China, South Korea, Hong Kong, India, Indonesia, Japan, Malaysia, Philippines, Russia, Singapour, Taiwan, Thailand, Timor-Leste, Algeria, Saoudi Arabia, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Belize, Bolivia, Brunei, Chili, Colombia, Costa Rica, Egypt, El Salvador, United Arab Emirates, Ecuador, Georgia, Guatamala, Guyana, Honduras, Iran, Israël, Jordania, Kazachstan, Kirgisistan, Kuwait, Lebanon, Macao, Morocco, Nicaragua, Nigeria, New Zealand, Oman, Ouzbekistan, Pakistan, Panama, Paraguay, Peru, Quatar, British Indian Ocean Territory, Suriname, Tajikistan, Tunesia, Uruguay, Yemen.

*For all countries outside of Europe, additional tax applied at customs, are at your expense.

Exchanges & returns

After receiving your parcel, you have a delay of 14 days to return your purchase* (at your charge and by recorded delivery) if it doesn’t suit (excluding sales and promotions). Don’t hesitate writing us here if you have questions about the returns. Upon receipt of your parcel in our offices, you will be immediately reimbursed on th same bankaccount from which the payment was done. (Delay maximum 10 working days). In Belgium you can also exchange your jewellery in our shop. You can choose between a standard exchange or a voucher valid for three months. The products have to be returned in the original packaging and in their original state.

*Aroz showroom - Rue du Tabellion 50, 1050 Ixelles