Delivery & returns
For any order from Belgium, delivery will be done within 1-3 working days. You have 14 days to change your mind (excluding sales and promotions). Throughout December, returns are extended to 1 month. Aroz delivers also all over the world. Hereunder you will discover the different fees by zone so you can order without hassle.
The Aroz team will do its best to send your order without delay. Unfortunately we depend on Bpost and DHL. So if you have any problems or delay, don’t hesitate to send us an email at: bonjour@arozjewelry.com. We will reply as soon as possible.
Delivery for Belgium
There are 4 ways of delivery :
- FREE : Pick up at the Aroz Shop delivery within 24-48h
- FREE : Bijouterie Zora (Chaussée de Bruxelles 165, Passage Wellington 49, 1410 Waterloo) delivery within 48h-72h
- Secured home delivery by Bpost, fee of 8,5€ (1-3 working days)
- Free Secured delivery by Bpost for all orders above 200€
- Secured delivery by DHL Express, fee 12 € (1-3 working days)
- Secured delivery by Bpost in Pick-up Point, fee 6€ (1-3 working days)
Delivery abroad
Price per zone :
- ZONE 1: 12-17€: Germany, France, Luxembourg, Netherlands. Free shipping from 200€ purchase.
- ZONE 2: 20€: Portugal, Spain, Italy, UK, Austria, Denmark
- ZONE 3*: 30€: Switzerland, Canada, US
* For countries outside of Europe, additional taxes that may be applied at customs are at your charge.
Exchanges & returns
After receiving your parcel, you have 14 days to return your purchase* (at your charge and by recorded delivery) if it doesn’t suit. Please note that jewelry on sale, engraved and pre-ordered gold jewelry will not be returned or exchanged. Gold rings can be adjusted by one size. Throughout December, returns are extended to 1 month. Don’t hesitate to write us at bonjour@arozjewelry.com if you have questions about the returns. Upon receipt of your parcel in our offices, you will be immediately reimbursed on the same bank account from which the payment was done. (Maximum delay of 10 working days). Purchases made in the shop are not refunded. We will exchange them or give you a voucher for the value of the jewel. The products have to be returned in the original packaging and in their original state.
For all countries outside of Europe, additional tax applied at customs, are at your expense.