Exchanges & returns
You have fourteen days to return your purchases* (at your expenses and by registered post) if they don’t suit you (engraved items will neither be taken back nor exchanged).
Don’t hesitate to write us if you have any questions regarding your returns - firstname.lastname@example.org. Upon receipt of your package in our offices, you will be refunded directly to the bank account used for payment (within maximum 10 working days).
For Belgium, you can also exchange your jewelry at the Showroom. You will then be able to choose between a regular exchange or a 3-months voucher.
The items must be returned in their original packaging and condition.
* Le Showroom Aroz, 50 Rue du Tabellion, 1050 Ixelles, Belgium.
Download the return form