Our 19k gold medallion are pre-ordered to avoid overproduction. In this way, we avoid unnecessary production of stock. There is therefore a delay of 2 to 3 weeks from the date of order. Handmade in Portugal, each pendant is unique and designed with great love.
We repair, re-solder and re-gild your Aroz jewelry free of charge for 1 year. After this period, it will still be possible to give a second life to your jewelry but a financial participation will be required. To make use of the guarantee, please keep your receipt or your online invoice.
For more warranty information, click here
All Aroz Jewelry jewels are made of 925 silver and vermeil (925 silver plated with 24k fine gold).
Our gold jewellery is plated from 4 to 5 microns. They are water resistant!
In order to preserve the life of your jewellery, here are some maintenance tips:
Free delivery for orders over 150€.
When ordering from Belgium, deliveries are fast (1-3 working days). For the rest of Europe, please allow 3 to 5 working days. For an engraved jewellery, add 1 to 2 working days.
Returns can be made within 14 days (of receiving your purchase). Please note that jewelry on sale, engraved and pre-ordered gold jewelry will not be returned or exchanged. Gold rings can be adjusted by one size.
You can download a return document straight from your personal account on the website. As soon as we receive the parcel in our offices, you will be reimbursed within 14 days maximum.
You can also return your parcel by making an appointment at the shop in Brussels :
50 rue du Tabellion,1050 Ixelles
Belgium
Open from Wednesday to Saturday from 11am to 6pm here
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Our 19k gold medallion are pre-ordered to avoid overproduction. In this way, we avoid unnecessary production of stock. There is therefore a delay of 2 to 3 weeks from the date of order. Handmade in Portugal, each pendant is unique and designed with great love.
